What is a key strategy for effective conflict resolution?

Active listening is a key strategy for effective conflict resolution because it involves fully concentrating on, understanding, and responding to what is being said. This approach fosters a better understanding of the other person's perspective, which is essential in resolving disagreements. When individuals feel heard, they are more likely to express their concerns openly and with a willingness to find a mutually agreeable solution.

In the context of conflict resolution, active listening helps de-escalate tensions and facilitates a more thoughtful exchange between parties. It allows the conflict to be addressed rather than pushed aside or ignored, leading to more constructive dialogues and the potential for positive outcomes. By demonstrating empathy and validating the feelings of others, active listening becomes a powerful tool in bridging gaps between differing viewpoints.

The other options, such as ignoring the problem, delegating authority, or employing aggressive communication, do not contribute positively to conflict resolution. Ignoring issues often allows them to fester, while delegating authority may not address the core conflict directly. Aggressive communication can escalate the situation rather than resolve it, often leading to more hostility between parties. In contrast, active listening creates a foundation for understanding, respect, and collaborative resolution.